Trust gets you through the door
A plumber or contractor is hired by someone who has never met them. Reviews, and how the owner responds, are most of what that person has to go on.
REllo by MBH&Co.
Google review replies for home service businesses.
Homeowners let you into their house based on what strangers say about you. REllo answers every review so the next homeowner sees a business that shows up, owns its mistakes and stands behind its work.
Why replies matter for home services
Owners are on the tools all day
The owner is on a job site, not at a desk. Reviews pile up unanswered for weeks, which looks like a business that does not follow up.
Price complaints need a steady hand
Quotes, call-out fees and change orders cause most bad reviews. A calm reply explains nothing in public and offers a conversation.
What a REllo reply looks like
★★★★★David C.
Came out the same day for a burst pipe, clean work and fair price. Lifesaver.
David, thank you. A burst pipe is never a good day, and we are glad we could get there fast. We appreciate you trusting us in your home, and we are here if you ever need us again.
★★★★★Sarah P.
Final bill was much higher than the quote. Not happy.
Sarah, we are sorry the final bill came as a surprise. A clear quote matters to us and we want you to understand every line on it. Please call our office and ask for the owner so we can walk through it together.
Illustrative examples, not real customers.
How we reply for home services
- Thank people for letting you into their home. It is the trust every homeowner is weighing.
- Never debate a price, a quote or a warranty in public.
- Mention the type of job only if the reviewer did, and never the address or area.
- Reply fast. A complaint answered the same week reads very differently from one answered next month.
Questions home services ask
Which trades does this work for?
Plumbers, electricians, HVAC, roofers, landscapers, cleaners, movers, painters and general contractors. Any service business with a Google Business Profile.
Do replies help us rank in Google Maps?
Google lists review count and rating as part of local prominence, and says replying shows you value customers. Replies are not a ranking trick, but an active, well-kept profile is part of what Google weighs.
Can you handle several service areas?
Starter covers one Google Business Profile. Additional locations are quoted on request.
Do you need my Google password?
No. You add REllo as a manager on your Google Business Profile, which is the standard way Google lets an owner give access. You stay the owner and can remove us at any time.
Will the replies sound generic?
No. Each reply is written for that specific review, in the tone you choose, and a person reads it before it is posted.
What happens with negative reviews?
We reply calmly, never argue, and invite the customer to contact you directly. If a review raises something serious, such as safety or a legal issue, we check with you before anything is posted.
Let REllo answer your reviews.
Every new Google review for your home service answered in your voice, checked by a person, posted for you. $100 a month, setup fee waived at the founding rate, no contract.